New Course Released: “HEAP Eligibility and Certification”
The New York State Office of Temporary and Disability Assistance (OTDA) is now offering a new web-based course designed to train learners on policies, procedures, and best practices that help assure an efficient and accurate implementation of the Home Energy Assistance Program (HEAP).
The course is intended to assist local district Social Services employees and alternate certifiers who are responsible for identifying eligible HEAP applicants and awarding HEAP benefits.
"HEAP Eligibility and Certification" uses interactive examples to review how to process and verify an application for HEAP, how to determine the eligibility of an applicant, and how to calculate the value of any benefit that may be due to a household in need. Case studies are used to illustrate the decision making process for both Regular and Emergency HEAP benefit decisions.
Please contact your Training Coordinator or SDC to register for this course.